SHIPPING & RETURN POLICY
Handling and shipping costs depend on the country and the total amount of the order. They shall be indicated at checkout. © Céline Haddad may offer free shipping on certain products. This shall be indicated on the product page and/or at checkout.
If the order reaches a certain volume © Céline Haddad may send it to the Customer in several deliveries and/or several packages. If delivery is made to non-EU countries, any additional customs duties, taxes, or fees are payable by the Customer, not to the provider however, but rather to the local customs and tax authorities. Before placing an order, the Customer is advised to make enquiries with his/her/its local customs and tax authorities.
© Céline Haddad cannot be held responsible for any action and/or costs and/or taxes (which fall under the Customer’s responsibility) and/or delays due to customs over which it has no control.
For all the Products, the order is prepared for departure from © Céline Haddad’s offices within a maximum period of three (3) working days (subject to stock availability and except for the special case of Products sold “on pre-order” for which © Céline Haddad will indicate the specific estimated time of delivery) from confirmation by e-mail of the order. The average period between the placing of an order and its delivery is from four (4) to fourteen (14) working days. By exception to the above mentioned time frames, “pre-order” transactions may be subject to shipping periods that might exceed the estimated shipping time. The estimated shipping time for “pre-order” transactions may be as long as six (6) to nine (9) months as of the date of the order, as mentioned in the purchase process. Exceeding this estimated period may not give rise to any cancellation of the order, reduction in the price paid by the Customer, or to any damages. Customer is further informed that in some special cases (e.g. products marketed on “pre-order”), the periods indicated above can be longer. However, failure to deliver within a period of thirty (30) days from the maximum estimated time of delivery, the Customer shall have the possibility to cancel the said order at no cost. The sums that he/she/it will have paid will then be reimbursed. In cases where it has the capacity to do so, ©Céline Haddad reserves the possibility to offer the Customer a Product of equivalent quality and price as the initial product.
Generally, all of the parcels are shipped via La Poste, Colissimo or Chronopost. A delivery note is attached to the parcel. Customer is encouraged to keep it as it will serve as proof of delivery. In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, © Céline Haddad cannot be held liable for the complete, final, completion of this delivery. The Customer is subject to the general terms of delivery of the carrier that, in some cases, if he/she/it does not submit to them can impact the quality of the delivery. Accordingly, in the event of absence of the recipient, according to the general terms of delivery of the carrier, the product may be presented again and/or left at an agreed drop-off point and/or in front of the Customer’s home and or in a “sorting – pending” centre of the carrier and/or returned to © Céline Haddad who shall in no event be held responsible for any theft of, loss, or damage to the Products in connection with to their delivery and, more generally, the final quality of the delivery.
Articles shall only be delivered in normal household quantities and only to end consumers.
The Customer has a fourteen (14) day right of withdrawal from the moment the goods are delivered. The costs for the return shipment as well as any related costs for importing the goods back to France shall be borne by the Customer.
Refunds will be credited to the Customer’s original method of payment within seven (7) days of © Céline Haddad receiving the item and the refund being approved.
Duties and Tax/VAT will not be refunded to the Customer if he/she/it chooses to return all or part of the purchase. Any duties / costs related to the return have to be born by the Customer and will be deducted from the refund. The Customer is pleased to inform himself/herself/ itself about how to declare the goods in order to avoid any extra costs before shipping his/her/its return.
The Customer can arrange his/her/its exchange or return on the following site: https://www.celinehaddadstudio.com/return
. Once he/she/it submits the returns form, he/she/it will receive an email with information on how to send his/her/its return back to © Céline Haddad.
© Céline Haddad’s General Terms & Conditions apply. The Customer can find details about his/her/its withdrawal Here
Please note that all returns must be received at the address specified on the returns form within thirty (30) days from the original order date. If goods are not received back with © Céline Haddad within this, © Céline Haddad may be unable to process the Customer’s claim, and his/her/its product(s) may be returned to him/her/it at his/her/its cost, or goods may be forfeited.
Any return must be made by a traceable method (UPS, FEDEX, DHL, return receipt requested, etc.) and the tracking number must be provided to © Céline Haddad. ©Céline Haddad is unable to assume liability for any returns that are lost in transit. Upon receipt of the Product returned by the Customer, © Céline Haddad shall send a confirmation of receipt of the Product by e-mail.
To receive a refund for any reason within thirty (30) days of original order date, the Customer has to ensure that he/she/it complies with the instructions below:
If the product is being returned because the Customer has changed his/her/its mind, the Customer has to make sure the item or items are in the same condition he/she/it received them in, with all tags still attached. Items cannot be worn, washed or altered in any way. Failure to comply with these requirements will cause the Customer’s refund to be rejected and returned to him/her/it at his/her/its cost.
For faulty product/warranty claims outside of the thirty (30) day return period, the Customer is pleased to email his/her/its contact details with a description of the fault to email@example.com
. If possible he/she/it is pleased to include the original invoice number and the product’s style number. The product’s style number can usually be located inside the product attached to the care label. © Céline Haddad will respond to the Customer’s email and provide him/her/it with additional information so that the claim may be submitted and assessed.
Where a failure does not amount to a major failure, © Céline Haddad is entitled to choose between providing the Customer with a repair, replacement or other suitable remedy. To obtain compensation, the Customer would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by © Céline Haddad to comply with a consumer guarantee under the French Consumer Law.
In the event that a faulty return shipment is requested, © Céline Haddad reserves the right to nominate a preferred International courier. Please note that if the product is deemed not to be faulty, the cost of the return shipping will be deducted from any refunded value. If the product has been assessed by © Céline Haddad as falling into one of the above categories, the credit card/ method used to process the original transaction will be used to process the refund for the full purchase price of each returned product within seven (7) days of receiving the garment.
All refunds will be processed in line with the timeframes as stated above, and will be processed in the currency in which the Customer purchased the item in.
Unless the product is deemed to be faulty, in the event that the returned product has been assessed as being worn, damaged, altered or has had tags removed, or have been returned outside of the stipulated timeframe, © Céline Haddad will be unable to process the return and will contact the Customer within seventy-two (72) hours of receiving his/her/its product(s) advising him/her/it of this. At this time ©Céline Haddad will provide you with options regarding it returning the product or products to the Customer at his/her/its cost.
If the Customer wishes to exchange a product for a different size, style or color, he/she/it is pleased to email firstname.lastname@example.org
or follow the returns process and initiate a new and separate order.
This shipping and return policy was updated February 2021. This policy replaces any other shipping and return policy published by © Céline Haddad to date. © Céline Haddad reserves the right to change this policy at any time and if any changes do occur.